Business EconomyPosted at: Sep 15 2026 6:52PM


Swiggy launches 24x7 helpline, in-app channel for food safety complaints

Hyderabad, Sept 15 (UNI) Swiggy on Tuesday launched a dedicated 24x7 helpline and an in-app channel to enable customers to report food safety-related concerns with their orders.
Customers can call 7948231850 to register complaints with customer care agents. The company has also introduced a dedicated ‘Food Safety’ option in the Help section of its app, the company said in a release.
Customers using the in-app option can submit their concerns through a message and upload photographs related to the complaint.
A ticket number will be generated to enable them to track the complaint.
Customers calling the dedicated helpline will receive a link on their registered mobile number to submit additional information and photographs, the company said.
Swiggy's Food Safety Assurance Team will review complaints received through both channels on priority and take necessary action, it said.
Sidharth Bhakoo, Chief Business Officer, Swiggy Food Marketplace, said the additional channels would help strengthen the company's mechanisms for receiving and addressing customer concerns related to food safety.
The company said the new channels would also help identify recurring complaints and patterns, facilitate engagement with restaurant partners and strengthen preventive measures across the platform.
Swiggy said it continues to work with restaurant partners to encourage the use of quality ingredients and ensure that menu descriptions accurately reflect the food being offered.
The company also periodically educates restaurant partners on hygienic practices and food safety standards, it added.
UNI KNR CDS
Tags: #Swiggy launches 24x7 helpline# in-app channel for food safety complaints
More News

Lupin's Atharv Ability launches neuro-rehabilitation centre in Hyderabad

15 Sep 2026 | 8:49 PM

Hyderabad, Sept 15 (UNI: Atharv Ability, an initiative of pharmaceutical company Lupin, has launched a neuro-rehabilitation centre in Gachibowli, Hyderabad, marking its entry into South India.

see more..

RBI files caveat petition in Bombay High Court regarding listing mandate

15 Sep 2026 | 8:07 PM

Mumbai, Sep 15 (UNI) The Reserve Bank of India (RBI) has filed a caveat petition in the Bombay High Court regarding the rejection of Tata Sons' application to voluntarily surrender its Core Investment Company (CIC) registration. .

see more..

UPI users get relief: No charges on P2P payments, MDR only on large merchant deals

15 Sep 2026 | 7:33 PM

Parwinder Sandhu
New Delhi, Sep 15 (UNI) Unified Payments Interface (UPI) payments between individuals will continue to remain completely free irrespective of the transaction value, while a nominal Merchant Discount Rate (MDR) will be imposed only on person-to-merchant (P2M) transactions exceeding Rs 2,000, the Ministry of Finance said on Tuesday.

see more..

Swiggy launches 24x7 helpline, in-app channel for food safety complaints

15 Sep 2026 | 6:52 PM

Hyderabad, Sept 15 (UNI) Swiggy on Tuesday launched a dedicated 24x7 helpline and an in-app channel to enable customers to report food safety-related concerns with their orders.

see more..

India's merchandise exports grow 26 12 pc to USD 43 81 bn in August

15 Sep 2026 | 6:33 PM

New Delhi/ Hyderabad, Sept 15 (UNI) India's merchandise exports grew 26.12 per cent year-on-year to USD 43.81 billion in August 2026 from USD 34.74 billion in August 2025, according to trade data released on Tuesday.

see more..