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Business EconomyPosted at: May 14 2025 4:40PM


API Holdings teams up with IBM for AI-driven healthcare observability

Bengaluru, May 14 (UNI) API Holdings Limited, one of India's largest digital healthcare platforms, has announced a strategic collaboration with IBM to leverage AI-powered automated observability for managing its application stack. The partnership will utilise IBM Instana to enhance API’s operational efficiency and accelerate the delivery of seamless healthcare services.
By implementing IBM Instana, API Holdings has enabled full-stack, real-time observability across its complex microservices architecture. This move allows rapid detection of issues, faster root-cause analysis, and continuous performance optimisation for its consumer and enterprise applications.
As a result, the company has experienced a 30% reduction in Mean Time to Resolution (MTTR) for issues, boosting developer productivity and creating a robust foundation for future growth.
Vivek Kumar Singh, Vice President of Engineering at API Holdings, stated, "IBM Instana has become our command center for incident management. From real-time alerts to precise root cause analysis, it helps maintain our application uptime, ensuring customer trust and allowing our teams to focus on innovative work."
The integration of IBM Instana spans three major businesses under API Holdings — PharmEasy, Thyrocare, and Retailio —enabling comprehensive monitoring of mission-critical applications. The tool seamlessly integrates with automation systems and collaboration tools, ensuring rapid incident resolution.
Viswanath Ramaswamy, Vice President of Technology at IBM India and South Asia, highlighted the importance of always-on performance in the competitive digital healthcare sector, noting that the collaboration with API exemplifies how application visibility can drive productivity, innovation, and resilience in healthcare businesses.
API Holdings, established in 2019, operates a leading digital healthcare ecosystem with brands such as PharmEasy, Docon, Thyrocare, Retailio, and Aknamed. The company aims to make quality healthcare accessible and affordable across India by combining technology with healthcare services.
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