New Delhi, Mar 24 (UNI) The Supreme Court has reaffirmed that an arbitration clause in an agreement does not override a consumer’s right to seek redressal before the Consumer Forum.
The Court held that a consumer cannot be compelled to resolve disputes through arbitration solely because such a clause exists in an agreement. Instead, the consumer has the exclusive right to choose between arbitration and approaching the Consumer Forum.
A bench comprising Justice Sudhanshu Dhulia and Justice Ahsanuddin Amanullah heard the case concerning a disputed tripartite agreement that contained an arbitration clause.