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MHADA Launches Five AI-Based Digital Services; Initiative To Simplify Govt Processes, Fast-Track Citizen Services

Mumbai, Oct 12 (UNI) Maharashtra Housing and Area Development Authority (MHADA) on Sunday launched five Artificial Intelligence (AI)-based digital services to enhance administrative efficiency and provide faster, more transparent services to citizens.
The services were inaugurated by MHADA Vice President and CEO Sanjeev Jaiswal (IAS).
Jaiswal said the initiative is part of MHADA's Government Process Re-engineering (GPR) programme and aims not only to digitise documents but to effectively deploy AI at key stages of administrative processes to reduce repetitive manual work, improve accuracy and enable faster disposal and tracking of citizen requests.
The five services are - Unified Citizen Facilitation Centre (CFC) with AI-based document scrutiny, Finance Reconciliation Engine for bank statements, RTGS and cashbook reconciliation, File Naming and Tagging System for automated classification and bilingual summaries, Virtual Assistant for Land Queries integrated with GIS, and Resolution Extraction and Linking System for indexed search of past resolutions.
Jaiswal said launch marks important milestone in MHADA's digital transformation towards more efficient, transparent and citizen-centric functioning.
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