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Passengers across UK face delays and cancellations as technical issues hamper air control

London, Sep 21 (UNI) Passengers across the UK faced flight delays and cancellations on Monday after a technical problem with air traffic control systems at Nats’ Prestwick centre in Scotland.
Nats said it detected the issue “early this morning”, but stressed that it was unrelated to the software failure on September 8 that led to around 2,000 flight cancellations.
A few hours later, Nats said the problem had been fixed and attributed it to a connectivity issue within its systems network, reports BBC.
The disruption continued to affect passengers, however. Aviation analytics company Cirium said around 200 flights had been cancelled or had not operated by 13:45 BST on Monday.
Although Nats said the system at its Prestwick centre was back online, the knock-on effects were expected to continue throughout the day, with flights to and from Scotland, Northern Ireland and northern England among those delayed or cancelled.
“We are working with airports and airlines to safely lift air traffic regulations as quickly as we can to minimise any further disruption,” Nats said. “We apologise for the disruption.”
Nats later said it was operating at full capacity after resolving the problem.
“The system is fixed and we are running at full capacity. We are now focused on working with our customers to recover their residual delays and help get their operations back to normal,” a spokesperson said.
The latest disruption has also prompted renewed criticism from airlines. Ryanair has called for Nats chief executive Martin Rolfe to resign, arguing that two major technical problems in a short period have raised questions over the reliability of the UK’s air traffic control system.
The UK Civil Aviation Authority said technical problems of this kind are “likely to be considered the result of ‘extraordinary circumstances’ under passenger rights rules”.
That means airlines are still expected to look after affected passengers, but travellers are unlikely to qualify for compensation where delays or cancellations were directly caused by the incident.
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