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Business EconomyPosted at: Mar 20 2025 7:29PM


Bandhan Bank collaborates with Salesforce to drive digital transformation

Kolkata, Mar 20 (UNI) Salesforce on Thursday announced its partnership with Bandhan Bank to revolutionize its loan origination systems (LOS) and deliver a seamless, digital-first experience for customers.
This strategic collaboration marks a significant milestone in the bank’s technology-driven transformation journey, aiming to provide accessible, efficient, and technology-driven financial solutions to customers across India. The private lender has over 6,300 outlets across 35 states and union territories.
Bandhan Bank has consolidated multiple loan origination systems (LOS) into best-in-class AI-driven platforms powered by Salesforce, creating an efficient and intelligent lending experience.
Following its Core Banking System transition in October 2023, the bank has accelerated its digital transformation journey, enhancing product innovation and operational excellence to deliver faster, more efficient, and customer-centric financial services.
With Salesforce's Lightning Platform which is used for Housing Finance LOS and Sales Cloud for commercial loans, Bandhan Bank has streamlined the entire loan lifecycle- from customer onboarding and credit evaluation to approval, disbursal, and servicing.
"Banking is undergoing a seismic shift—becoming more intelligent, automated, and deeply customer-centric.
Bandhan Bank’s technology-driven transformation is a testament to the power of AI-driven technology in redefining speed, agility, and trust in financial services. This collaboration brings together Bandhan Bank’s bold vision to create a smarter, more connected, and data-driven lending ecosystem—one that enhances operational excellence while setting new benchmarks for customer experience in the industry." President and CEO Salesforce, South Asia, Arundhati Bhattacharya said.
" We are committed to leveraging technology to create a streamlined and efficient banking experience. Through our partnership with Salesforce, we are building a scalable, AI-powered digital platform that enhances speed, agility, and operational excellence. By consolidating multiple LOS into best-in-class systems, we are optimizing decision-making, accelerating loan approvals, and ensuring a seamless experience for our customers and employees.” Bandhan Bank's Executive Director and CEO Ratan Kumar Kesh said.
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