IndiaPosted at: Nov 9 2026 7:28PM


Delhiites to have statutory right to receive Govt services within prescribed time: CM

New Delhi, Nov 9 (UNI) To make public services more transparent, accountable and accessible to citizens, Chief Minister Rekha Gupta's government has notified the Delhi (Right of Citizens to Time-Bound and Easy Delivery of Services) Act, 2026.
The Act aims to ensure that government departments deliver services within prescribed timelines and that officials responsible for unnecessary delays are held accountable.
It will replace the existing time-bound service delivery law of 2011 with a more modern and accountable system.
Speaking on the development, Chief Minister said that, inspired by Prime Minister Narendra Modi’s vision of ‘Nagrik Devo Bhava’ and the mantra of ‘Minimum Government, Maximum Governance’, the government is committed to making Delhi’s governance system citizen-centric, responsive and accountable, ensuring that every eligible citizen receives services on time and without difficulty.
One of the most important features of the new law is that citizens will have a statutory right to receive government services within a prescribed timeframe. Through a notification, the government will specify which services will come under the Act and the maximum number of days within which each service must be delivered.
A designated officer will be made responsible for every service, and the law will also cover the concerned departments, local bodies and notified institutions. This will make it easier to fix responsibility whenever an application remains pending.
Now the citizens will know who is the officer concerned responsible for their application and the deadline for completing the work. The Act provides for online applications for government services as well as digital monitoring of their progress.
Notably, the development will spare citizens the need to repeatedly visit government offices simply to enquire about the status of their applications, and departments will be able to monitor pending cases better.
An important provision of the Act is the system of automatic escalation of appeals, and in case the designated officer fails to deliver a service within the prescribed timeline, the original application itself will be treated as an appeal before the Citizen Grievance Redressal Authority.
The authority will hear the matter, direct the delivery of the service wherever necessary and fix responsibility for the delay.
Appeals will ordinarily have to be disposed of within 30 days, and if the authority fails to resolve an appeal within time, it will be escalated to the Delhi Service Rights Commission.
The new law also provides for monetary penalties, and if a service is delayed without a valid reason, the concerned officer may be fined Rs 250 for each day of delay, subject to a maximum penalty of Rs 5,000.
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