States » NorthPosted at: Oct 22 2026 11:06PM


Sonipat DC issues show-cause notices to 41 department heads over pending CM Window Complaints

Sonipat, Oct 22 (UNI) Taking a tough stand on delays in grievance redressal, Sonipat Deputy Commissioner Neha Singh has issued show-cause notices to 41 department heads for failing to resolve complaints pending on the CM Window within the stipulated time.
The officials have been directed to submit their explanations within three days of receiving the notices and ensure that the pending complaints are resolved on a factual basis within seven days. They must also upload action-taken reports and supporting documents on the CM Window portal.
The notices cover officials from the revenue, development and panchayats, education, health, municipal administration, taxation, forest, pollution control and other departments, as well as branches of the Deputy Commissioner's office.
Those issued notices include tehsildars of Sonipat, Gohana, Ganaur and Kharkhoda; sub-divisional officers (civil) of Sonipat, Ganaur, Gohana and Kharkhoda; block development and panchayat officers; the Civil Surgeon; District Education Officer; District Elementary Education Officer; Deputy Municipal Commissioner; and officials of the Haryana State Pollution Control Board, HSIIDC and other departments.
Neha Singh said the CM Window was an important platform for citizens to seek redressal of their grievances and that every officer was responsible for ensuring their fair, effective and timely resolution.
She made it clear that complaints must not be disposed of as a mere formality but must be examined on the basis of facts, relevant documents and action taken.
The Deputy Commissioner directed department heads to regularly review pending complaints, take citizens' grievances seriously and prevent unnecessary delays.
She stressed that accountability and transparency in grievance redressal remained administrative priorities. Tighten the department listSharpen the lead with accountability.
UNI KK BM
Tags: #Sonipat DC issues show-cause notices to 41 department heads over pending CM Window Complaints
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