Hyderabad, Mar 6 (UNI) The Telangana Cyber Security Bureau (TGCSB) has busted a major cyber fraud operation running a fake call center in Patrika Nagar, Hi-Tech City, and arrested 63 individuals.
All the individuals, working at the fake call center were primarily from North Eastern states of India, said TGCSB Director Shikha Goel, in a press conference here on Thursday.

They were targeting NRIs and US Citizens, she said.
Police identified the mastermind behind the racket as Kaivan Patel Rupesh Kumar alias Jaddhu alias Jadu Bhai, a resident of Gujarat, who was operating the racket along with his elder brother, Vickey, who resides in Dubai, and Ajad, she said.
The operation, conducted by TGCSB, led to the arrest of 63 key suspects, with investigations ongoing to identify further links, she said the accused, working at ‘Exito Solutions, a fake call center, impersonated customer care representatives of ‘PayPal to deceive victims.
Using advanced software like EYEBEAM and X-LITE, they placed fraudulent calls and sent phishing emails, specifically targeting PayPal customers based in the United States, falsely claiming that unauthorized transactions had been made on the victim’s account, she said.
Victims were tricked into calling a fake “fraud prevention team” listed in the emails, where scammers pressured them into sharing sensitive banking details under the pretense of securing a refund or stopping fraudulent activity, she revealed.
In some cases, victims were convinced to transfer money to “safe accounts” to prevent further unauthorized transactions, only to realize later that they had been scammed, she said.
These individuals were responsible for providing stolen customer data from PayPal and arranging mule bank accounts in the USA, which were used to receive fraudulently obtained money.
They have converted illicit funds into cryptocurrency, making the money untraceable.
The investigation has revealed that the entire network was controlled by Jadu Bhai alias La Bhai, and Rahul alias Pratik under the supervision of Chanda Mansawani, resident of Hyderabad, the Managing Director of Exito Solutions.
The organization operated in coordination with team leaders Sanju, James, and Praveen, who specialized in manipulating victims into making fraudulent payments.
These individuals were recruited using social media platforms like LinkedIn, Instagram, and Facebook, with promises of ₹30,000 salaries for working in a “call center.” However, once recruited, they were trained in deceptive tactics to commit cyber fraud.
During the raid, 52 mobile phones 63 Laptops, 27 ID Cards of Exito Solutions used in fraudulent activities, were seized, she informed.
Further investigation is underway to identify additional suspects, including Justin, a key recruiter, and Jadu Bhai, who managed the operations, she added.
TGCSB urged citizens to remain vigilant and avoid falling prey to such sophisticated cyber scams. Report suspicious activity immediately to the Telangana Cyber Security Bureau (TGCSB) by calling 1930 or filing a complaint on www.cybercrime.gov.in,
UNI KNR BD